Job Description

Credentialing Account Manager

As a Credentialing Account Manager, you will be responsible for managing client relationships and overseeing the end-to-end provider credentialing and payer enrollment process. You will serve as the primary point of contact for assigned accounts, ensuring timely enrollments, regulatory compliance, accurate provider data management, and an exceptional client experience.

In this role, you will:

• Serve as the primary point of contact for assigned clients regarding credentialing and payer enrollment activities.
• Manage the end-to-end provider enrollment lifecycle, including initial enrollments, revalidations, demographic updates, maintenance requests, and payer terminations.
• Coordinate with commercial and government payers to facilitate timely provider enrollment and resolve enrollment-related issues.
• Maintain accurate provider records, supporting documentation, databases, and case notes.
• Monitor account performance and provide regular status updates, reporting, and communication to clients and internal stakeholders.
• Investigate and resolve enrollment issues, escalations, and payer-related challenges to ensure successful outcomes.
• Ensure compliance with payer requirements, regulatory standards, and company policies.
• Participate in process improvement initiatives and support operational excellence across credentialing and enrollment functions.

Work Model

Remote

At Cognizant, we strive to provide flexibility wherever possible and support a healthy work-life balance through our wellbeing programs.

This position is fully remote, allowing you to work from your home office while collaborating with clients, providers, payers, and internal teams in a virtual environment.

The working arrangements for this role are accurate as of the date of posting and may be subject to change based on business or client needs.

What you need to have to be considered:

• 1+ year of healthcare credentialing, provider enrollment, or payer enrollment experience.
• Strong understanding of provider credentialing and payer enrollment processes.
• Experience working with commercial and government health plans.
• Knowledge of provider lifecycle management, enrollment maintenance, and revalidation requirements.
• Experience utilizing credentialing and enrollment platforms such as CAQH, PECOS, NPPES, Medicaid portals, Availity, and payer-specific systems.
• Excellent client relationship management, communication, and interpersonal skills.
• Strong organizational skills with the ability to manage multiple accounts, priorities, and deadlines.
• High attention to detail and strong problem-solving capabilities.
• Experience supporting large healthcare organizations, medical groups, or healthcare services providers.
• Knowledge of Medicare, Medicaid, and commercial payer enrollment requirements.
• Experience analyzing enrollment metrics and productivity reports.
• Familiarity with healthcare regulations and compliance standards related to provider enrollment.
• Experience working in a fast-paced, client-facing healthcare operations environment.
• Demonstrated ability to identify process improvement opportunities and implement operational efficiencies.

Salary and Other Compensation: Applications will be accepted until October 25, 2026. The annual salary for this position is between $63,000-$71,000 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Things to know before you apply:

• Work authorization: Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
• Accommodations: If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.
• AI in hiring: We use artificial intelligence (AI) tools to help us screen and assess applications more efficiently. Our team performs additional human review and ultimately decides who moves forward in our hiring process.
• Open position: Unless otherwise stated, this job posting is for an open position on our team.
• Language proficiency: We ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you'll deliver services to and collaborate with stakeholders outside the province who may not speak French.
• Inclusion: Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

About Cognizant Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization's unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai.

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