Job Description

Top Must-Have Skills:

• Experience documenting Identity and Access Management (IAM), cybersecurity, or information security programs.
• Proven experience creating documentation for both technical and non-technical audiences.
• Ability to simplify complex technical concepts into clear business language
• Familiarity with modern authentication and authorization concepts
• Working knowledge of authentication standards and protocols such as:
• SAML
• OAuth
• OpenID Connect (OIDC)
• SCIM
• FIDO2 / Passkeys
• Kerberos
• Federation services

Nice-to-Have Skillsets:

• Familiarity with transportation sector specific regulatory and compliance requirements
• Experience documenting Microsoft Entra, Duo, Okta, Ping Identity, ForgeRock, SailPoint, or similar identity platforms.
• Experience supporting identity governance, access certification, privileged access, or workforce MFA programs.
• Experience creating learning content and end-user adoption materials

Project:

SkyIdentity and the focus is Modernizing Workforce Identity platforms and solutions.

Key Details:

The ideal candidate combines the curiosity of a journalist, the precision of a technical engineer, and the empathy of a user-experience professional. They can comfortably facilitate a discussion with identity architects about SAML assertions and adaptive authentication controls, then immediately translate that conversation into clear, concise guidance that any employee can understand and follow. They are passionate about cybersecurity, documentation excellence, knowledge sharing, and improving workforce experiences through clarity and simplicity.

Overview:

The Senior Technical Writer - Workforce Identity & Access Management (IAM) is responsible for creating, maintaining, and governing technical and business-facing documentation that enables secure, compliant, and user-friendly workforce identity services. This role partners with Identity Engineering, Identity Governance, Cybersecurity, Risk, Compliance, Service Desk, Product, and Business stakeholders to transform complex authentication, authorization, access management, and cybersecurity concepts into clear, actionable content for diverse audiences.

The Technical Writer will develop standard operating procedures (SOPs), implementation guides, knowledge articles, administrator runbooks, training materials, FAQs, user communications, and governance documentation that support workforce identity platforms, authentication services, access lifecycle processes, and security controls. The role requires the ability to communicate effectively with both highly technical teams and non-technical employees ranging from corporate knowledge workers to frontline operational personnel. The writer will serve as a key contributor to documentation quality, consistency, and adoption across the enterprise.

Essential Job Accountabilities:

This section contains a list of core accountabilities of this role that account for 10% or more of the work. The incumbent will perform other duties assigned. Place the highest impact (or important) responsibilities first. Only enter whole numbers in the percent column. To auto-calculate the total %, put your cursor in the last cell and hit F9 on your keyboard, the cell will show the total percent. Must add up to 100%.

Breakdown:

• 30% - Develop and maintain technical documentation for workforce identity and access management services, including:
• Authentication and authorization services
• Single Sign-On (SSO)
• Multi-Factor Authentication (MFA)
• Passwordless authentication and passkeys
• Identity integrations and federation services
• 30% - Create administrator guides, operational procedures, runbooks, support documentation, and implementation standards. Document authentication and authorization architectures, workflows, integrations, and operational support processes
• 30% - Translate technical IAM concepts into easy-to-understand language for a global workforce. Develop content that supports workforce technology rollouts and security transformations. Create:
• Employee guides
• Knowledge base articles
• Self-service instructions
• FAQs
• Adoption and awareness materials
• Executive summaries
• Change management communications
• Training content
• 10% - Partner with identity engineers, architects, analysts, and business stakeholders to gather information and validate content. Establish documentation standards, templates, and review processes. Drive continuous improvement of documentation quality, usability, and accessibility.

Required:

• 5+ years of technical writing experience supporting enterprise technology environments.
• 3+ years documenting Identity and Access Management (IAM), cybersecurity, or information security programs.
• Proven experience creating documentation for both technical and non-technical audiences.
• Experience supporting large-scale technology transformations and enterprise platforms.
• Strong understanding of Workforce Identity & Access Management principles.
• Exceptional written communication skills.
• Strong interviewing and requirements-gathering skills.
• Ability to simplify complex technical concepts into clear business language.
• Experience using modern documentation, knowledge management, and collaboration platforms.
• Familiarity with modern authentication and authorization concepts, including:
• SSO
• MFA
• Passwordless authentication
• Federation
• Identity lifecycle management
• Zero Trust principles
• Access governance
• Working knowledge of authentication standards and protocols such as:
• SAML
• OAuth
• OpenID Connect (OIDC)
• SCIM
• FIDO2 / Passkeys
• Kerberos
• Federation services
• Understanding of cybersecurity frameworks including NIST, ISO 27001, CIS Controls, and Zero Trust models.

Preferred:

• 7 years of technical writing experience in related security fields, including any combination of the following: threat modeling, secure coding, identity management and authentication, security architecture, data science, machine learning, cryptography, system administration and network security, cloud computing, governance risk and compliance
• Certified Information Security Manager (CISM)
• Certified Information Systems Security Professional (CISSP)
• Certified in Risk and Information Systems Controls (CRISC)
• 3+ years of hands-on experience working with an IAM platforms
• Airline Industry experience
• Familiarity with transportation sector specific regulatory and compliance requirements
• Experience documenting Microsoft Entra, Duo, Okta, Ping Identity, ForgeRock, SailPoint, or similar identity platforms.
• Experience supporting identity governance, access certification, privileged access, or workforce MFA programs.
• Knowledge of compliance and regulatory frameworks such as SOX, PCI, GDPR, and privacy controls.
• Experience creating learning content and end-user adoption materials.

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